Frequently Asked Questions
Find answers to the most common questions about Jolt Mobile services, data plans, devices and account management.
Important Notice
2G Network Shutdown
The 2G network was permanently retired at the end of 2016. Devices that only support 2G technology can no longer connect to the network.
Customers using affected devices must upgrade to a compatible 3G, 4G or LTE device to continue using the service. Existing airtime remains valid until its expiration date and is not refundable.
IoT SIM APN Settings
What is JOLT Mobile?
JOLT Mobile is an easy alternative to traditional wireless services with no hidden fees or long-term contracts. Customers can pay as they go while enjoying domestic and international calling options.
Is there a contract?
No. JOLT Mobile offers prepaid service with no long-term contracts or usage commitments. Simply recharge your account whenever needed.
What is the price per minute?
Calling rates depend on your selected plan and destination. JOLT Mobile lets you control how much you spend while providing competitive domestic and international rates.
Where can I purchase more minutes?
You can recharge through your account, by contacting Customer Care at 1-888-833-3110 or through an authorized reseller.
Are local numbers available in my area?
In most covered areas, JOLT Mobile can provide a local phone number. Use the coverage map to verify availability for your address.
What if a local number isn't available?
During activation you can choose the nearest available city. Since there are no roaming charges, your service will continue to work normally.
Are there long-distance charges?
Calls anywhere within the United States are not subject to additional long-distance charges.
Are there roaming charges?
No. You can make and receive calls anywhere on the JOLT Mobile nationwide network without paying roaming fees.
How long does my airtime last?
Airtime remains active for approximately 90 to 150 days depending on the reload amount. Reloading before expiration extends your balance.
How can I check my balance?
Dial *777# to view your balance. JOLT Mobile also provides low-balance alerts, expiration reminders and call notifications when your balance is nearly depleted.
How do I check my data usage?
Dial *777*1# from your phone and your current data usage will appear on your screen.
What phones are compatible?
JOLT Mobile works with unlocked GSM devices. Phones previously used on AT&T or T-Mobile are generally compatible, while devices from other carriers must be unlocked before use.